SHIPPING AND DELIVERY
So, you have successfully purchased your Heidi Patrice items and now can’t wait to receive them!
To help you enjoy your new items as quickly as possible, here’s our promise to you:
Generally orders are dispatched within 1-2 business days.
Aus Post suggests delivery will take approx 5-10 days within Australia.
Heidi Patrice uses Auspost E Parcel and Star Track for all deliveries, once dispatched customers will be sent an email with a tracking number.
We want you to be 100% happy with your purchases and offer a friendly, supportive returns policy.
If you have any more questions about ordering and receiving your Heidi Patrice items, contact our friendly customer service team at: firstname.lastname@example.org
DOMESTIC RATES :
FREE POSTAGE AUSTRALIA-WIDE for orders over $50.00.
For orders under $50.00 it is a $10 flat rate for Regular Post
Orders may take anywhere from 1 – 7 business days.
INTERNATIONAL RATES :
We now use Pack & Track for all International orders. This service offers you a way to track each step of the journey from our Australian warehouse to your location.
Note this service does not include insurance, nor does it require a signature on delivery. To help get the parcel to you on time, please be clear with delivery instructions.
Postage fees will be calculated once you finalize your order, prices will vary depending on your international region.
Australia Post suggests Pack & Track orders will be delivered in 5-10 days.
INTERNATIONAL CUSTOMS & IMPORT TAXES
All international customers are responsible for the customs rates within their own country and Heidi Patrice is obliged to declare the total dollar value and include an invoice.
For specific rates for your country, please contact your local customs office.
SALES & NEW COLLECTIONS
During sale periods and new collection drops we can be inundated and there may be delays. We appreciate your patience during these rushes.